Dear Valued Clients:

As follow up to the communication we sent on December 8, 2020, informing you of Zip Claims files not processing successfully, Change Healthcare has informed us that the connectivity issue has been resolved.

We recommend you confirm receipt of acceptance reports for the batches you have sent to Change Healthcare during the last several days. In the Reports Reprinting area you should locate the reports named with an extension of .01 notifying you the batch was received and then an .04  report that the claims in that batch were received and scrubbed by Change Healthcare. If no reports are found for the batches that were submitted, please submit the batches to Change Healthcare.

We appreciate your patience during this interruption and apologize for any inconvenience this may have caused your practice.

Sincerely,  

The ICS Team

Part of the Modernizing Medicine Family

Issue Identified:  ZipClaim files not processing successfully - December 4, 2020

Dear Valued Clients:

Our team has been made aware of an issue impacting a subset of Sammy users using Zip Claims beginning on Friday, December 4, 2020.

Change Healthcare has notified us that, beginning on Friday, December 4, 2020 and continuing through today, claim files being submitted may not process successfully and users may receive an error message when attempting to submit claims.  Change Healthcare is aware of the issue and is working towards a resolution and has indicated that they will notify us promptly when it is resolved.

In the meantime,  please do not transmit claims until we have notified you that the issue is resolved. 

An updated communication will be sent as soon as this issue is resolved. We apologize for any inconvenience this may have caused your practice.

Sincerely,  

The ICS Team

Part of the Modernizing Medicine Family