Libraries

Eligibility

Billing and Transmissions

Reports

SamNotes

Backup

Patient Chart

Electronic Prescribing

Posting

What credit card processor does Sammy support? (KB)

We have an interface with X-Charge (also known as Accelerated Payment Technologie...

Is there a way to change the intake form? (KB)

Sammy does not have a way for you to edit the information that is on the intake f...

How can I prove timely filing? (KB)

In order to prove timely filing you would need a validation report to show the ca...

I was booted (kicked) out of Sammy. What do I do? (KB)

There are multiple reasons this may happen.  Please contact support with the foll...

Is there a faster way to delete old remittance files from autopost than one by one? (KB)

No, there is not a quick way for you (the user) to do it.  If you do have a large...

What does "opt to be exempt from reporting functions" mean in the patient preferences area? (KB)

If the patient selects "yes", they will not be included in lists or files that co...

How do I delete a chart in Sammy? (KB)

Patient charts should NOT be reused in Sammy and cannot be deleted permanently fr...

How do I add a picture to the patient's chart? (KB)

In order to add a picture to a patient’s chart (i.e., a photo of the patient, tha...

How do I use a tablet with SammyEHR? (KB)

Using a tablet within your primary office For tablets which will be used in the p...

Can I take credit card information over the phone? (KB)

This is a decision to be made within your office based on your security policies....

How to set up and use e-mail in Sammy (KB)

Click to view the e-mail setup and use instruction manual....

I use a color printer but do not want to print from sammy in color. Can I change this for Sammy only? (KB)

Sammy does not support its own printer configuration settings.  If the printer is...

How does offsite backup work? (KB)

Our offsite backup program is unique in that we actually unzip your files once th...

How do I know my faxes are going through when I use the fax server? (KB)

If you right click on the fax server icon on the bottom right of your screen, you...

When setting the universal scanning option in the file cabinet does that set it for the entire system? (KB)

No. this feature is station specific.  You will need to set the option for each s...

Is there any way to print out a receipt of all paid items for a patient? (KB)

Yes - the tax year statement would provide this information.  To access, click in...

How to set up and use the fingerprint scanner with SammyEHR (KB)

Step 1: Obtain the device The device is available on Amazon.com DigitalPersona U....

How do I delete a temporary chart? (KB)

To delete a temporary chart you must do this from the Appointment Calendar search...

All of a sudden my patient intake forms are off line and printing really small. What could cause that? (KB)

Please check the computer fonts and if they are set tomedium or large, reset them...

Wish List Request (KB)

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Payer Listings

This page includes two separate files. The first is the commercial claims payer l...

How to take pictures that go directly into the file cabinet (KB)

To do this you need to have the “Eye-Fi” SD-Card installed in your camera. It mus...

Can I add my office address to the Email reminders from the appointment calendar? (KB)

Yes! Appointment Reminder Emails have been updated and you can now add your pract...

How do I know what version I am on? (KB)

The Sammy programs are made up of many programs to make one larger program.  Vers...

How do I setup the transcription import feature into the patient's file cabinet? (KB)

Many of you utilize the services of a transcriptionist to do your letters, chart ...

Is there a way to see what ZipClaims are ready to be sent?

Absolutely! Click on Trans and Claims from the main screen of Sammy, then click o...

Why is the ARRA button red?

The ARRA One buttons on the patient chart and in SamNotes have been updated for s...

How can I create an export file of my patient demographic data ?

Go to Libraries, Printing Library and select 'Patient Data Export' and 'Start'. T...

How do I use the New Routing Slip program?

The pdf below has been updated to include ICD-10 codes. Routing Slip Program.pdf...

How do I exclude a doctor from the appointment calendar?

To exclude a doctor from the appointment calendar you will need to click on Calen...

Use On Screen Signature Feature

How to use the on-screen signature feature in Sammy A feature was added to the le...

Can I tell when a patients email address was added or changed in the more patient area?

Yes, when an email address is added or removed from a patient's chart it is recor...

How can I tell how a chart was created?

If a chart is created from the appointment calendar after marking the patient her...

Appointment Calendar New Export Patient Contact Options

Creating patient contact lists from the appointment calendar just got easier!  Th...

Sammy S-Fax Service FAQ

What is Sammy S-Fax? Sammy S-Fax is a new service that allows you to send faxes f...

Zwanger-Persiri Order and Result Interface

  Orders   Setup for Electronic Orders   To activate and enable a Z Reserved 442 ...

Sammy Practice Management Training Series

Webinars hosted by our Training Team in May 2020. Session 1: Appointment Calendar...

The 21st Century Cures Act and Information Blocking Requirements

The 21st Century Cures Act and Information Blocking Requirements Dear Valued Clie...

Information Blocking How To's

21st Century Cures Act: Information Blocking We have updated our software in orde...

Medicare Crossover Claims and Other Updates: May 6 Alert

Dear Valued Clients: We are writing to inform you of some updates regarding the f...

Processing Z Reserved Updates

Please follow the steps below, beginning on the main screen of Sammy, to process ...